Terms of Service

1. Acceptance of Terms

By accessing and using HyveWyre™ ("the Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this Service.

2. Service Description

HyveWyre™ provides SMS messaging, campaign management, and lead tracking services. Our platform includes:

• Mass texting and personalized messaging
• AI-powered response generation
• Lead management and scoring
• Campaign analytics and reporting
• Conversation tracking and history

3. Account Registration

To use HyveWyre™, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Acceptable Use Policy

You agree NOT to use HyveWyre™ to:

• Send spam, unsolicited messages, or violate TCPA/CAN-SPAM regulations
• Transmit illegal, harmful, or offensive content
• Harass, threaten, or abuse recipients
• Impersonate others or misrepresent your identity
• Collect personal information without consent
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to our systems
• Send messages to numbers on the National Do Not Call Registry without proper consent

5. Compliance Requirements

You are responsible for:

• Obtaining proper consent before sending messages (TCPA compliance)
• Including opt-out mechanisms in all marketing messages
• Honoring opt-out requests. The platform applies them immediately and permanently on receipt, and you may not override, remove or work around a suppression.
• Maintaining records of consent for regulatory purposes
• Complying with all applicable telecommunications laws and regulations

5a. SMS Messaging Terms

The following terms apply to any SMS text-messaging program operated through HyveWyre, whether messages are sent by HyveWyre or by a business using the HyveWyre platform:

• Message frequency varies by program and by your interaction with the sender.
• Message and data rates may apply, depending on your mobile carrier plan.
• Consent to receive SMS messages is not a condition of any purchase.
• Reply STOP at any time to opt out of a messaging program. Your opt-out is applied immediately on receipt and no further messages will be sent. Your mobile carrier may send its own confirmation.
• Reply HELP at any time for assistance, or contact support@hyvewyre.com.
• Reply START to re-subscribe after a previous opt-out.
• Carriers are not liable for delayed or undelivered messages.
• Mobile opt-in data and SMS consent are not shared with third parties for marketing or promotional purposes. See our Privacy Policy for details.

6. Pricing and Payment

Subscription Plans:

• Growth Plan: $30/month (includes 3,000 monthly credits)
• Scale Plan: $98/month (includes 10,000 monthly credits)
• Credits never expire and roll over month-to-month
• Additional credits can be purchased as needed

Payments are processed securely through Stripe. You authorize us to charge your payment method for subscription fees and point purchases. Subscriptions auto-renew unless canceled.

7. Credit System

Credits are used for:

• Text messages: 1 point for up to 160 characters, 2 points to 320, 3 points beyond — capped at 3 however long the message is
• Bulk messages: 2× the above, per recipient
• Photos (MMS): 6 points per image, in addition to the text
• AI-generated responses and AI-composed messages: 2 points each
• Document upload with AI processing: 5 points
• Flow creation: 15 points per flow
• Calls: 10 points per minute when answered by the AI receptionist, 3 points per minute otherwise, rounded up to the next minute

Credits are non-refundable but never expire. Unused credits roll over indefinitely.

8. Cancellation and Termination

Your Rights: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You retain access to unused points after cancellation.

Our Rights: We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to our platform or users.

9. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or emergency repairs that temporarily affect availability. We are not liable for service interruptions beyond our control.

10. Intellectual Property

All content, features, and functionality of HyveWyre™ are owned by us and protected by intellectual property laws. You retain ownership of your data and content, granting us a license to process it for service delivery.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYVEWYRE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE PAST 12 MONTHS.

12. Indemnification

You agree to indemnify and hold harmless HyveWyre™ from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

13. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive the right to participate in class actions.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance of the updated Terms.

15. Contact Information

For questions about these Terms, contact us at: